Privacy Policy 

Your privacy is important to us. This privacy policy (the “Policy”) describes how Sign Now Ltd. (the “Company”, "us" or "we" or "our") collects and uses information from the website https://signplus-295808.web.app/#/ (the “Site”) and the mobile app (the "App") (together known as the "Platform"). This Policy does not apply to any of our other services unless stated otherwise. In this Policy, “you” and “your” will mean the person or user using the Platform.

This Policy is designed to explain what information we collect, how we collect it, for what purposes and uses, how we might share or disclose it and what are your options concerning the information. Therefore, reading and understanding this Policy is the basis for making an informed decision as to whether or not you should access the Platform and its services.

By accessing and using the Platform and its services, you agree to be bound by this Policy. If you do not agree to any of the provisions as set hereunder in this Policy, please do not use the Platform or any of its services.

This Policy should be read together with the Terms of Use (the "TOU") which also apply to the Platform. Unless specifically stated otherwise herein, capitalized terms will have the meaning ascribed to them in the TOU. [We need to add a hyperlink to the terms of use when you upload them to the site/app]

This Policy does not apply to other third-party websites that post different statements, regardless of whether the Platform links to them or not.

 

  1. NO USERS UNDER 13.
    ​​You must be 13 years old or older (the "Permitted Age") to use the Platform. If you are under the Permitted Age, please refrain from using the Platform and/or from providing us with any information. We do not knowingly collect information from users under the Permitted Age. If we become aware that we have collected personal information from someone under the Permitted Age, we will use reasonable efforts to delete it.
    If you are older than 13 but under 18 you may only use the Platform after you have provided us, and we confirm that we have received, Parental Consent. The Parental Consent is an email from your parents or legal guardians, in which they specifically agree to your use of the Platform. The email needs to contain (1) a signed photocopy of your parents identification documents (driving license, passport or other officially accepted documentation) and (2) the following statement: "We, the parents of [your full name], have read the Privacy Policy and Terms of Use for the Platform, and agree to the terms and take full responsibility for monitoring our son's/daughter's activities on the Site and App". We may terminate your account if we find that you are younger than the Permitted Age and/or if we did not receive Parental Consent. We may at any time request additional information to confirm your age.

  2. WHAT INFORMATION DO WE COLLECT.
    We collect the following information so that we can provide you with our services and in order to further improve your experience while using the Platform:

    1. Information You Give Us.

      1. Personal information: we collect your full name, postal address, email address, phone number, username, password, gender, age, credit card information, billing address and other billing related information, as well as other information you directly give us (for example, in your profile), or that you send to us (including, but not limited to, information sent to us when you connect and/or interact with the Platform through other third-party services or sites, such as Facebook and Google if your account settings on those sites allow this). You may also be required to provide a certificate proving that you are deaf or hard of hearing, and eligible to receive certain state sponsored services.

      2. Interpreter qualification and payment details: we collect information to confirm that you, the interpreter, possess the required skills required to provide our users with the services (for example, a document proving you are a certified interpreter, your years of experience in the profession, the languages which you can interpret), and payment or banking information required to facilitate the payments to you.

      3. User-generated content: we collect information that you submit voluntarily on our Platform such as comments, photographs, feedback on the video and audio quality of the call, reviews of the interpreter and any additional feedback you submit.

  3. Information We Get from Others. We may get information about you from other sources, for example, other users or social platforms (such as Facebook or Google - with which you can register or connect to the Platform - if your account settings on those platforms allow this). We may also get information about you from other users of the Platform, and anything we

receive from them may be combined with information you provide us. For example, users can give feedback on interpreters which we store in order to improve our services.

  1. Anonymous Information Automatically Collected. We automatically log anonymous information about you and the device (computer, mobile phone etc.) you use when using the Platform in order to improve our services and your experience. For example, when visiting our Platform, we log your device's operating system, browser type, browser language, and other general statistical information.

  2. Video Recordings. We may store recordings of the video calls created on our Platform in order to improve our services, provide you with technical support, monitor our service providers (for example the interpreters), and develop new products, or improve existing ones. The recordings will only be shared, used and/or viewed by our internal staff and/or our Company advisors. If we wish to use the recording for marketing purposes, we will first ask for your written consent.

  3. Cookies. We may log information using "cookies." Cookies are small data files stored on your device. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our Platform, for example, cookies help store your username when you login so that you don't have to insert this information every time. This Policy does not cover the use of cookies by third parties, advertisers and/or partners on our Platform.

You can remove or block cookies from the Platform through your browser settings. You can also block cookies on most mobile devices under "settings". Please note that if you remove or reject our cookies, it could affect how our Platform works for you and/or prevent you from being able to access/use certain features.

  1. USE OF PERSONAL INFORMATION.

 

We use your personal information to provide you with the services on our Platform and to:

 

  • Operate, maintain and improve our Platform and your experience;

  • Send you information including confirmations, invoices, updates, security alerts, and support and administrative messages;

  • Respond to comments and/or questions and to assist you with any technical support (establish and set up your account, verify or re-issue a password), log your activity and contact you;

  • Protect, investigate and deter against fraudulent, unauthorized or illegal activity;

 

  • Provide and deliver products and services that you may request;

 

  • To protect you and/or other users and prevent any use of the Platform which is unlawful or against our TOU and/or Policy.

  • To resolve disputes and troubleshoot problems, and:

 

  • Send you marketing or other promotional emails if you agreed to these when signing up. You may ask to be unsubscribed at any time.

  1. SHARING OF PERSONAL INFORMATION

We may share personal information as follows:

  • When you provide your consent. For example, you may let us share personal information with third parties or other users (such as the interpreters). Third parties are subject to their own privacy policies.

  • When we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.

  • For legal, protection, and safety purposes, for example:

    • To comply with laws.

    • To comply with lawful requests and legal processes.

    • To protect the rights and property of the Company, its agents, customers, and others. This includes enforcing our agreements, policies, and TOU.

    • In an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.

  • With third-party service providers in order to provide you with specific services and/or features. For example, if we use a third-party payment application.

  • With third parties as part of the service. For example, when using the video calls or chat feature on the Platform to communicate with a representative of another company, the information that you are conveying will be delivered to that third party.

  • We may also share general aggregated and/or anonymized data with others for their own uses. This information does not personally identify you.

  • If you provide interpreter services through the Platform, we may publicly share some of your information, for example photos of you, to promote your service and/or the Platform on various third-party platforms.

 

  1. INTERNATIONAL USERS

Our main office is in the state of Israel. If you use the Platform outside of Israel, please note that your information will be saved, stored and processed in Israeli databases and will be governed by Israeli law. You are not required by law to provide us with any information. By using the Platform, you give your consent to the above and to any provisions under applicable data storage and usage laws in Israel.

 

  1. INTERNATIONAL TRANSFER OF INFORMATION

 

Due to the fact that some of the services are provided by third parties located in various locations worldwide, your information may be transferred to, and stored on, computers located at these other countries - outside of your country or legal jurisdiction (the "Transfer"). Additionally, the privacy laws of these countries may differ from those in your jurisdiction. You are not required by law to provide us with any information. By using our services and/or providing us with your personal information, you are giving us your consent to this Transfer.

  1. SOCIAL SHARING FEATURES

 

Our services may integrate with third-party social applications and/or services such as Facebook, Google, Instagram, Twitter etc. (the "Social Apps"). These Social Apps let you share information and actions that you take on our Platform, on the Social Apps. For example, an action you take on our Platform may be published on Facebook if your account has been set-up this way. Please check your privacy settings in your profile on the Platform (as is applicable), and the settings and privacy policies of the relevant Social Apps for more information about how they handle the data you share through them.

 

  1. PROTECTION OF INFORMATION

 

Your personal information is protected in several ways. For example, access to your account and personal information is available only through a password and unique username/user ID selected by you (or the password and username selected on the Social App through which you logged in). Additionally, your personal information is stored on secured servers of approved third-party service providers, and only selected personnel have access to them. Furthermore, the Platform is secured and encrypted with Secured Sockets Layer technology.

By creating an account, you agree to keep your password and user name in strict confidence and to not disclose such information to any third-party. Should you feel that your password or account has been compromised, please let us know immediately.

Although we use industry standard security measures to protect your personal information so that it is not made available to unauthorized parties, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure and any information you provide is your sole responsibility and subject to this Policy and our TOU.

 

  1. USERS' RIGHTS IN RESPECT OF THEIR PERSONAL INFORMATION

    1. In accordance with the applicable privacy law, you have the following rights in respect to your personal information:

  • Right of access. You have the right to receive:

    • confirmation of whether, and where, we are processing your personal information;

    • information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods;

    • information about the categories of recipients with whom we may share your personal information; and

    • a copy of your personal information which we hold.

  • Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine- readable format that supports re-use, or to request the transfer of your personal data to another party.

  • Right of rectification. You have the right to request that any inaccurate or incomplete personal information about you be rectified.

  • Right to erasure. You have the right, in some circumstances, to request that we erase your personal information if the continued processing of that personal information is not justified.

  • Right of restriction. You have the right, in some circumstances, to request that we limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.

  • Right to object. You have a right to object to any processing of your personal information where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. For the removal of doubt, you can object to marketing activities for any reason.

  1. If you wish to exercise one of these rights, please contact us using the contact details at the end of this Policy.

  2. You may also review and edit your contact and profile information by logging into your account on the Platform and opt out of certain processing activities. Please note that we may not be able to provide some functionalities of our services to you if you opt-out of certain data collection activities.

 

  1. COMMUNICATIONS AND PROMOTIONS.

 

By signing up to our Platform, you agree to receive emails with promotional content related directly or indirectly to our services, including, for example, service suggestions and other news about products and services offered by us and our selected partners. You can opt-out of these communications at any time using the 'unsubscribe' link provided in them, or by contacting us by email, after which we will

no longer send you promotional emails. We may still send you non-commercial emails which are necessary in order to provide you with the services.

 

  1. CHANGES TO THIS PRIVACY POLICY.

 

This Policy may be changed occasionally. If we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided, and/or by posting a notice of the changes on our Platform. Any changes will be effective upon the earlier of ten (10) calendar days following our email or ten (10) calendar days following our posting of the notice on our Platform. These changes will be effective immediately for new users of our Platform. Continued use of our Platform following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

  1. ABUSE OF PRIVACY AND CONTACT INFORMATION.

 

We take your privacy seriously. If you have any concerns, please let us know.

We welcome your comments and questions. You may contact us at: tomer@signow.org

 

Last Updated: January 2021.